Privacy Policy

Legal

Privacy Policy

Last updated: 26 June 2026

AROVIX ("we", "us", "our") is a company registered in the United Kingdom, Company No. 17289379, operating at arovix.io. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase an AROVIX eSIM.

1. Information We Collect

  • Account & contact details: name, email address, and phone number provided at checkout or sign-up.
  • Payment information: processed securely by our payment provider. AROVIX does not store full card details.
  • Order & service data: the eSIM plan purchased, activation status, and related support communications.
  • Device & usage data: IP address, browser type, and pages visited, collected automatically via cookies and analytics tools.

2. How We Use Your Information

  • To process orders and deliver your eSIM
  • To provide customer support
  • To send order confirmations and service updates
  • To improve our website and services
  • To meet legal and accounting obligations

3. Legal Basis for Processing

Under UK GDPR, we process your data on the basis of contractual necessity (fulfilling your order), legitimate interest (improving our services and preventing fraud), and, where applicable, your consent (such as for marketing communications or non-essential cookies).

4. Sharing Your Information

We do not sell your personal data. We share information only with trusted third parties needed to operate our service, including:

  • Payment Providers — payment processing
  • Shopify — website hosting and order management
  • Analytics providers (e.g. Google Analytics) — website performance insights
  • eSIM network partners — provisioning and activating your connectivity plan

5. Cookies

Our website uses cookies to keep your cart functional, remember preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; some features may not work correctly without them.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. International Data Transfers

Some of our service providers may process data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at privacy@arovix.io.

9. Children's Privacy

AROVIX services are not directed at children, and we do not knowingly collect personal data from individuals under the age of 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at privacy@arovix.io.

AROVIX LTD
Office 1344PO
182-184 High Street North
Area 1/1
East Ham
London
E6 2JA
United Kingdom

AROVIX LTD — Company No. 17289379
Office 1344PO, 182-184 High Street North, Area 1/1, East Ham, London, E6 2JA, United Kingdom.

Website: arovix.io
Privacy: privacy@arovix.io
Support: support@arovix.io
General Enquiries: info@arovix.io